Rotorua Hyundai has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 2020. This Privacy Policy discloses what information we gather, how we use it, and how to correct or change it.
“Rotorua Hyundai” refers to Full Rotorua Hyundai and any associated company, their officers and employees, and/or any applicable Hyundai Dealers as relevant.
Personal Information We Collect
Rotorua Hyundai requires certain personal information about purchasers of each brand-name vehicle (e.g. Isuzu/Hyundai). This is required by the Land Transport Safety Authority so we can contact owners if a safety recall is issued by the manufacturer.
We collect personal information in several ways:
Directly from you
Through promotions, competitions, and consumer queries (including online queries via our website)
Via your browsing activity on our website
The information we may collect includes:
Your name, address, contact number(s), and email address
Information about your vehicle preferences
Information about your Hyundai vehicle, including any service and repair history
Your demographics and interests
Details of any prizes you may have won
A record of any queries you’ve made (e.g. test drives, service requests)
Your driver’s licence details (if you take a test drive)
Financial information if you’re applying for vehicle finance, and details of any lending
Call recordings:
We record all telephone calls to and from our front-line staff for the following purposes:
Staff training to improve service quality
Measuring marketing performance and campaign effectiveness
Keeping an accurate record of conversations in case of disputes
Cookies and website tracking:
We use cookies and digital tracking tools on our website. Cookies help us:
Operate the website more efficiently
Deliver more relevant advertising
Understand your preferences and interests
Some cookies are session-based; others remain across browsing sessions.
If we can’t collect sufficient personal information, we may not be able to provide you with the full benefits of the Hyundai website or services.
Automated tracking information used for website performance is not personally identifiable.
How We Use Personal Information
Where possible, Rotorua Hyundai collects personal information directly from you. We use it to:
Contact you about Hyundai vehicles, servicing reminders, safety alerts, promotions, and marketing
Reward customer loyalty
Inform you about vehicle models and related information
Approve transactions
Confirm your identity
Provide requested information or services
Follow up on your queries
Conduct staff training
Marketing communication:
We will only contact you by email or text with marketing material if you have expressly opted in to receive such messages.
Storage, Access and Correction
Rotorua Hyundai is committed to keeping personal information secure through:
Physical security
Computer and network security
Communications security
Personnel security
Your personal information is held by Rotorua Hyundai and its associated companies in accordance with this policy.
You have the right to access and correct the personal information we hold about you. To do so, contact our Privacy Officer at:
📧 customerservice@rotoruahyundai.co.nz
Disclosure of Personal Information
Rotorua Hyundai does not sell, rent, or make your personal information available to third parties.
We may outsource certain business functions. In such cases, personal information may be transferred to or handled by:
Associated companies
Service providers (e.g. research firms, mailing houses, advertising agencies)
Credit reference agencies or other credit providers
Government or statutory authorities
Changes to This Privacy Policy
We may update this Privacy Policy at any time. If changes are made, the updated version will be posted on our website.
Your continued use of our website constitutes acceptance of the revised policy.
